Amazon apologizes for Christmas Eve outage that knocked Netflix streaming offline (update)

Netflix Remote

Some Netflix customers were unable to stream movies and TV shows on Christmas Eve thanks to an Amazon Web Services outage. Now Amazon has issued a public apology for the downtime, readily admitting that the disruptions came at “an inopportune time” for its many clients. Though it stops short of mentioning Netflix by name, the company says it recognizes “how critical our services are to our customers’ businesses.” Amazon has posted a detailed account of what caused the malfunction, which began at 12:24 PM PST December 24th at one of its eastern US facilities and ultimately wasn’t resolved until Christmas Day.

After assessing the situation, Amazon has taken immediate steps to prevent the issue from repeating in the future. “We will do…

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