Comcast Confessions: growing pains of a Goliath

The now-infamous “Comcast Rep from Hell” recording recently sparked a conversation about the largest player in the cable industry, and it’s a timely one: Comcast is in the process of acquiring the second-largest cable provider, Time Warner Cable. Both companies are plagued by low customer-satisfaction ratings.

Comcast and Time Warner have agreed on a price, but the deal isn’t done. The Federal Communications Commission and the Department of Justice must decide whether a new consolidated…

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