Comcast wants to let you track when your cable technician will arrive

Comcast is trying to make waiting for the cable technician to arrive a less unbearable experience than what you’re used to. It’s beginning to start trials on a system that will allow technicians to update customers on their estimated arrival time through Comcast’s MyAccount app. The system is only going to be so useful, however. Comcast says that it already gives customers about a two-hour range for when their technician might arrive, and the app will only start updating customers on their technician’s ETA once they’re 30 minutes away. Technicians will also be able to inform customers if they’re running late, which may be even more helpful. The time estimates are beginning to be tested this week outside of Boston, and Comcast says that…

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